Refund & Exchange Policy

At Singapore Corporate Gifts International Pte Ltd, every order is produced or sourced specifically for your requirements, and our team confirms all order details — items, quantities, artwork and delivery date — with you personally before production begins. Because customised products are made to order, please review your order confirmation and artwork mockup carefully at that stage.

Customised & Printed Items

Customised items (products printed, engraved or embroidered with your logo or design) cannot be returned or refunded once production has started, unless the goods are defective or the items delivered differ from your confirmed order. If your order arrives defective, incorrect or damaged, contact us within 7 working days of delivery with photographs of the items, and we will arrange a replacement or exchange with the manufacturer/distributor, or a refund of the affected items where an exchange is not possible.

Ready Stock Items

For non-customised, ready stock items, unused products in their original packaging may be returned for an exchange or refund within 14 days of delivery. Return shipping costs are borne by the customer, and the original courier charge is non-refundable.

Cancellations

Orders may be cancelled free of charge before production or customisation begins. Once production has commenced, cancellation may not be possible, or may be subject to charges covering materials and work already completed — our customer service representatives will advise you on a case-by-case basis.

Refund Process

Approved refunds are returned via the original payment method (bank transfer, PayNow or credit card) within 14 working days of our confirmation. For questions about this policy or to start a return, emaillee@singaporecorporategifts.com or call +65 85333066.